Generated by All in One SEO v5.0.0.1, this is an llms.txt file, used by LLMs to index the site. # LEX Knowledge Base - Agent Support ## Sitemaps - [XML Sitemap](https://agencysupport.lighting.exchange/sitemap.xml): Contains all public & indexable URLs for this website. ## Articles - [Exporting a Fixture Schedule](https://agencysupport.lighting.exchange/knowledge-base/exporting-a-fixture-schedule/) - Once a fixture schedule is complete, you can export and email the entire fixture selection with all of the information bound together. You are able to export the fixture schedule in multiple formats, with several customization options available. Customers are also able to export fixture schedules with your permission! To export a project's Fixture Schedule, - [Project Builder Column Management](https://agencysupport.lighting.exchange/knowledge-base/project-builder-column-management/) - Agents and specifiers can personalize their fixture schedules, enabling you to rearrange and organize details exactly how you'd like them for seamless exports! Scroll to the right of each fixture type to view all columns associated with a product. Easily add or remove columns by clicking on Layout Customizations and then clicking on - [Cloning Products in a Project](https://agencysupport.lighting.exchange/knowledge-base/cloning-products-in-a-project/) - Use the clone feature to save time when adding the same product to multiple fixture types within the same project. To get started, scroll over to the Actions column and click on 'Clone'. Clicking on 'Clone' will add the product right below the original one, allow the system just a few seconds to - [Approving & Declining Products](https://agencysupport.lighting.exchange/knowledge-base/approving-declining-products/) - Approving and Declining products is easy! After reviewing the product page and technical data (by clicking on the product image), and/or simply looking at the product aesthetics...a Thumbs Up or a Thumbs Down will immediately alert your teammates if you approve or decline the option. In List View, products can be approved or declined using - [Line Card Manufacturer Ordering](https://agencysupport.lighting.exchange/knowledge-base/custom-manufacturer-ordering/) - As part of our PRO level subscription, you are able to customize the ordering of manufacturers on your line card, allowing your agency to have complete control of how manufacturers are displayed. While our standard line card is ordered alphabetically, our custom ordering feature gives you the ability to select manufacturers - [Spotlight Widget](https://agencysupport.lighting.exchange/knowledge-base/spotlight-widget/) - The Spotlight is a simple widget installed on your website, that displays content created and curated through The Lighting Exchange® portal. There are 10 different types of content that can be displayed in the Spotlight, giving your agency the choice to be more hands on with content displayed, or hands off. Content Types: Agency - [How to Add or Remove a Manufacturer](https://agencysupport.lighting.exchange/knowledge-base/how-to-add-or-remove-a-manufacturer/) - Updating your line card with your most current Manufacturers from within The Lighting Exchange® portal is easy peasy! All of your team's Admin level users are able to do it at any time within Line Card Management. To get started, on the sidebar navigation select Administration and then Line Card Management. On the Line Card - [Line Card Query Builder](https://agencysupport.lighting.exchange/knowledge-base/line-card-query-builder/) - The query builder feature empowers your agency to create deep links directly on your line card for manufacturer and product searches, making it easier than ever for users to find exactly what they need. Build out your own collections to highlight manufacturers that excel in residential lighting, or ratings and compliance. Queries allow for quick - [Building a Design Board](https://agencysupport.lighting.exchange/knowledge-base/building-a-design-board/) - Design Boards are for storing supportive collateral and inspiration in your projects. It's a place to group awesome lighting videos, important literature and beautiful application photos that capture the essence of your project ideas. You can save any asset in two ways: 1. You can also add supportive collateral directly from your project. - [Project Builder Fixture Type Ordering](https://agencysupport.lighting.exchange/knowledge-base/project-builder-fixture-type-ordering/) - Easily reorder each fixture type by clicking on the 'Layout Customizations' dropdown at the top of your fixture schedule, and choosing 'Fixture Type Ordering'. In the popup window, click and hold on the hamburger menu next to each fixture type to drag in the order of your choosing. Once you have the order, ensure - [Adding Alternate Images to a Project](https://agencysupport.lighting.exchange/knowledge-base/adding-alternate-images-to-a-project/) - PRO Level Agents can customize the product images within their project’s fixture schedule using the alternate images feature. To change the product image, hover over the image tile then select the Edit Image button. From the Image Management screen you can select from any of the product images uploaded by the manufacturer or - [Manage Manufacturer Categories](https://agencysupport.lighting.exchange/knowledge-base/manage-manufacturer-categories/) - Completely customize which manufacturers are visible in each product category by turning off categories for certain manufacturers on your line card. From The Lighting Exchange® portal, find the Administration dropdown on the left sidebar navigation, and choose 'Line Card Management'. From the Line Card Management screen, search for a specific manufacturer using the - [How to Upload Application Images](https://agencysupport.lighting.exchange/knowledge-base/how-to-upload-application-images/) - PRO Level team Admins are able to add application images to create galleries and contribute content to the Inspirational Search on their website. To get started, expand the Inspiration tab on the sidebar navigation and select Application Photos, then select the Add New Photo+ button. This will open the Add New Application Photo page. Start - [How to Build a Gallery](https://agencysupport.lighting.exchange/knowledge-base/how-to-build-a-gallery/) - PRO Level Team Admins can create project galleries to showcase project applications & spaces to the design community directly on their website. You can access this feature by expanding the "Inspiration" tab in the sidebar navigation, then selecting "Galleries". It's first important to note that in order to create a Gallery, you must first upload - [Utilizing Share Links](https://agencysupport.lighting.exchange/knowledge-base/utilizing-share-links/) - Leveraging content from your website is great way to enhance your agency's marketing efforts. Use the ‘Share this’ button to generate a link and drive users back to LEX-driven content on social media platforms, blogs, or newsletters. Highlight specific products and manufacturers, or promote your agency's galleries and application images. Share a manufacturer's profile page - [How To Utilize Presentations](https://agencysupport.lighting.exchange/knowledge-base/how-to-utilize-presentations/) - As distance selling and distance learning become even more important to our processes everyday, your team can utilize The Lighting Exchange® Presentations portal to enhance this experience. For all agent users, you can click on Presentations through the sidebar navigation to access your library. For BASE Level users, here you will be able to access - [Receiving Emails from The Lighting Exchange®](https://agencysupport.lighting.exchange/knowledge-base/receiving-emails-from-the-lighting-exchange/) - The Lighting Exchange® team periodically provides notification emails regarding Projects you're working on, new educational materials, or other important updates. We understand that your time is extremely valuable and that you are most likely bombarded with emails daily... so we limit the amount of interruptions to only the most important topics. Emails are intentionally sent - [What is The Lighting Exchange®?](https://agencysupport.lighting.exchange/knowledge-base/what-is-the-lighting-exchange/) - The Lighting Exchange® is a collaboration platform that allows you to work efficiently and effectively with your Specifiers and Agency Team while managing Lighting & Controls products that your Agency represents. Work seamlessly together as a team…in real-time…for an optimized workflow. Experience the Power of a {CONNECTED} Lighting Community https://vimeo.com/221519805 View this video for a high-level overview! - [Chat With Us](https://agencysupport.lighting.exchange/knowledge-base/support-chat-vs-project-chat-vs-agency-remarks/) - We're here for you. When you reach out using the blue support chat button, rest assured that you're speaking to a real person! Whether you have a quick question, need assistance tracking something down, or just want to say hello - we'll respond in under two minutes! Support Chat - Our support chat is the - [Data Support](https://agencysupport.lighting.exchange/knowledge-base/data-support/) - If you need assistance with adding a product to The Lighting Exchange®, or updating a manufacturer on your line card, there are three ways of communicating with our Data Team. How to Add a New Product: Do you need a product for a fixture schedule and it is not on The Lighting Exchange® yet? Don’t - [How Secure is My Password and How Can I Reset it?](https://agencysupport.lighting.exchange/knowledge-base/how-secure-is-my-password/) - All passwords are encrypted and even The Lighting Exchange® team cannot see your information. If you forgot your password, you can reset it by clicking the "Forgot Password" button on the login screen. Make sure to use best practices and create a strong password including a combination of CAPS, Numbers and Special Characters. Also, you - [Managing Your Agency Employee List](https://agencysupport.lighting.exchange/knowledge-base/managing-your-agent-employee-list/) - Managing your Agency Users can be accessed from the sidebar navigation and updates can be made with Admin level permissions. Select Administration, then Users, then Agency Employees. Your Agency Employees list allows you to view the other users in your agency and manage their information all in one place. From this screen, you can edit - [Manufacturer Engagement Report](https://agencysupport.lighting.exchange/knowledge-base/manufacturer-engagement-reports/) - Your Manufacturer Engagement Report allows you to see how involved your Manufacturers are on The Lighting Exchange®. In one glance, you can see which Manufacturers have subscribed to The Lighting Exchange®, how many products they have listed with or without attributes, who best to contact for each manufacturer and whether or not they have logged - [5 Methods of Adding Customers](https://agencysupport.lighting.exchange/knowledge-base/5-methods-of-adding-customers/) - As a PRO Level user, you can invite a customer to join The Lighting Exchange® which grants them access to the customer version we call Customer Connect. Customer Connect allows your customer to have a very similar portal experience to what your team has. Some features that your customer won’t be able to utilize include - [Checking Out Agent and Customer Profiles](https://agencysupport.lighting.exchange/knowledge-base/checking-out-agent-and-customer-profiles/) - The Lighting Exchange® stores information for you to help you find things quickly! If you click on your name in the top right navigation bar, you'll actually find it's a quick link to your user profile. Here you can see what you've most recently looked at, your Favorites, and what products you've approved or declined - [How to Utilize Agency Reports](https://agencysupport.lighting.exchange/knowledge-base/how-to-utilize-agency-reports/) - We believe that better insights lead to better results! That’s why we equip all PRO level agencies with a highly advanced reporting system to help your agency gain a more holistic understanding of what drives sales. PRO Level agencies can locate Reports by clicking on Reports from the sidebar navigator within the portal. From - [Agency News and Events](https://agencysupport.lighting.exchange/knowledge-base/agency-news-and-events/) - The Lighting & Controls Industry continues to advance at an unbelievable rate and while there isn't enough time in a day to read every single fresh article, The Lighting Exchange® helps to consolidate some of the industry's top articles that are focused on Design, Technology Advancements, Codes and Case Studies. Your Dashboard is a centralized - [Manufacturer Search](https://agencysupport.lighting.exchange/knowledge-base/manufacturer-search/) - Manufacturer Search provides you and your Customers a comprehensive Digital Library for each Manufacturer that your represent. Search through each Manufacturer's products, application photos and high-level brochures. For Manufacturers who have a YouTube channel, their videos stream directly to their Digital Libraries and can be watched directly within The Lighting Exchange® portal. Every product that - [Using Agency Pick to Feature Products](https://agencysupport.lighting.exchange/knowledge-base/using-agency-pick/) - Agency Pick is a useful tool that you can use to highlight individual products on your line card directly to your Customers as well as your entire internal team...with literally one click! Team Admin are the users who can actually select the products for your Agency, but it's very easy to do. All product tiles - [How to Add a New Product](https://agencysupport.lighting.exchange/knowledge-base/how-to-add-a-product/) - Do you need a product for a fixture schedule and it is not on The Lighting Exchange® yet? Don't worry - you can request for a product to be added and our data team will take care of the rest. To request a product, click on the "Add a Product" link in the blue section - [Sharing a Project](https://agencysupport.lighting.exchange/knowledge-base/can-i-invite-other-users/) - As an Agent, you have the ability to invite and share your projects with multiple Customers and/or other members of your Agency. The Lighting Exchange® makes sure that the invitation process is quick and simple. Sharing Basics: There are two different ways to invite users...Public and Private. Public Sharing: (Base Subscription) Email Address and Full Name are - [Project Chat & Notifications](https://agencysupport.lighting.exchange/knowledge-base/project-notifications/) - There are a few different ways of communicating within Projects: Project Chat - This is a Pro Level feature teams utilize to communicate with their customers within a Project. A quick link to your chat stays on the top right of the portal and will show a notification if one of your customers have reached - [Adding Products and Fixture Types within a Project](https://agencysupport.lighting.exchange/knowledge-base/adding-products-and-fixture-types-within-a-project/) - For our PRO Level Users, you can add products and fixture types within an Active Project itself. Just open up your project and it's easy to get started! To Add a Fixture Type: Click within Add New Fixture Type on the top right of your Fixture Schedule, type in the name of your new Fixture - [Navigating Project Templates](https://agencysupport.lighting.exchange/knowledge-base/what-are-project-templates/) - Project templates are a PRO Level feature and a great way to set your team up for success! They are preset fixture schedules and can be created for any of your common applications, to jumpstart projects or to generate sales leads on your website. They can be utilized within the portal to allow your team - [Enroll Customers Directly on Your Line Card](https://agencysupport.lighting.exchange/knowledge-base/customer-sign-up/) - As a PRO Level Agency, your customers can sign-up to join The Lighting Exchange® directly from your line card page, and gain access to enhanced functionality within your Lighting Exchange® portal. The sign-up link is located near the top right corner of your agency's line card. Customers can fill in their contact information and create - [Understanding Your Dashboard](https://agencysupport.lighting.exchange/knowledge-base/understanding-your-dashboard/) - Your Dashboard is your home base when you sign into The Lighting Exchange® and it is loaded with key information, updates, and analytics for your team. Manufacturer Engagement quantifies the percentage of your manufacturers who are actively participating on The Lighting Exchange®. While this is provided for all Agents, Admin team members are able to - [Starting a New Project](https://agencysupport.lighting.exchange/knowledge-base/start-a-new-project/) - Agents can create new projects in a few different ways but the primary way to get started is from the Active Projects page. It only takes a few seconds to start a new project. Click on Projects, then Active in your sidebar navigation. Click on Start New Project in the top corner of the page. - [Integrating CEUs into Your Process](https://agencysupport.lighting.exchange/knowledge-base/integrating-ceus-into-your-process/) - The Lighting Exchange, SSL Architectural Magazine and The Continuing Architect have paired up to add CEUs to our platform! CEUs can be added to projects and project templates, just like you would a product, by clicking on the gray file icon in the bottom right corner and following the prompts. Lighting Exchange credentials can - [Asset Downloads](https://agencysupport.lighting.exchange/knowledge-base/asset-downloads/) - Agents now have the ability to search and filter through assets provided by their manufacturers in one place. Within The Lighting Exchange, you can find this on the left-hand side menu under Asset Downloads. Search for a product by name in the search box, filter by asset type, or choose a manufacturer using the dropdown - [Adding Events to the Course Calendar](https://agencysupport.lighting.exchange/knowledge-base/adding-events-to-the-course-calendar/) - The Course Calendar is a great enhancement to the Education features, allowing teams to share webinars, events, and project bids on their websites. Team admin are able to add these events through the portal by selecting Calendar from the sidebar navigation. On the Calendar page you see any events that are currently live as - [Product Search](https://agencysupport.lighting.exchange/knowledge-base/how-to-use-product-search/) - Product Search is a great way to see hundreds of similar products in one location. Simply select a product type of your choice, browse through your Agency's product options or refine your search by filtering your favorites or by a specific Manufacturer. Products that meet your search criteria can be reviewed, linked directly to product - [Using Project Storage](https://agencysupport.lighting.exchange/knowledge-base/using-project-storage/) - Have you ever wanted to add a photo that wasn't in the Application Photo search? Or perhaps add a .pdf that gives your client a bit more information at a glance? This is what Project Storage was built for! The Project Storage feature has been added to all PRO Level users projects. You can find - [Product Sample Management](https://agencysupport.lighting.exchange/knowledge-base/product-sample-management/) - Our Product Sample management tool allows your Agency to log and track your team's samples. Teammates can quickly add samples and list them directly on your Agency's interactive line card on your website for Customers to request. Team Admins can add a product as a sample by simply clicking the sales tag on any product. - [Selecting Your Favorites](https://agencysupport.lighting.exchange/knowledge-base/selecting-your-favorites/) - You have the ability to save your favorite products by clicking on the heart icon located in the bottom corner of every product tile. They are private to your account and you can recall your favorite products for quick and easy access by clicking on a product type and then sorting by "Favorites". Favorite products - [LEX Updates](https://agencysupport.lighting.exchange/knowledge-base/lex-updates/) - Have you noticed the rocketship icon in the top right of your portal screen? LEX Updates is one of our ways of keeping you in the loop for new features. Each update is labeled if it’s for a PRO Level Feature, but otherwise the update applies to all users. The updates sometimes have links or - [Quick Search](https://agencysupport.lighting.exchange/knowledge-base/quick-search/) - Quick Search is our fourth search option exclusively for our PRO Level users and their customers. This feature allows you to search based off of keywords, product names and manufacturer names. It's going to give you results based off of the 50 most relevant products to your search. Like our other searches it still allows you - [Quick Access to Product Resources](https://agencysupport.lighting.exchange/knowledge-base/quick-access-to-product-resources/) - Are you trying to find Specsheets, IES Files, or Installation Guides? For some products that information is pre-loaded onto it's product page. To see if a product has this information click View Product, and then select the Resources button on the bottom of the modal. If the product has documents preloaded you can select the - [Inspirational Search](https://agencysupport.lighting.exchange/knowledge-base/inspirational-search/) - Inspirational Search is a great way to start your search visually by browsing through real application photos for design inspiration. To get started, expand the Inspiration tab on the sidebar navigation and select Application Photos. Use the filters on the left side to further refine your search results by application types, spaces, product types, products - [Where Do I Log In?](https://agencysupport.lighting.exchange/knowledge-base/where-do-i-log-in/) - You can log into your Lighting Exchange account at www.lighting.exchange. If you happen to have forgotten the website address to login, you can also click on the "login" button that shows up within your Interactive Line Card on your website! Depending on the type of Line Card, the login button may show up like this - [Creating a Budget Analysis](https://agencysupport.lighting.exchange/knowledge-base/creating-a-budget-analysis/) - Creating the Budget Analysis Within your Active Project you’ll first need to set up a Base Budget and enter in the overall budgeted cost. Then you can add pricing and quantities to each product within each fixture type you’ve created. The only price and quantity that is going to affect the overall budget analysis is ## Categories - [Uncategorized](https://agencysupport.lighting.exchange/category/uncategorized/) ## Article Categories - [Support](https://agencysupport.lighting.exchange/article-categories/support/) - [Account Management](https://agencysupport.lighting.exchange/article-categories/account-management/) - [Searching for Products](https://agencysupport.lighting.exchange/article-categories/searching-for-products/) - [Building a Project](https://agencysupport.lighting.exchange/article-categories/building-a-project/) - [The Dashboard](https://agencysupport.lighting.exchange/article-categories/the-dashboard/) - [Features](https://agencysupport.lighting.exchange/article-categories/features/) - [Line Card Management](https://agencysupport.lighting.exchange/article-categories/line-card-management/) - [Education](https://agencysupport.lighting.exchange/article-categories/education/) ## Article Tags - [tips](https://agencysupport.lighting.exchange/article-tags/tips/) - 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